Logistics & Delivery
Shipping Details
Core Wellness delivers your nutritional support products quickly and safely across the United Kingdom. Consistency matters in your wellness routine, so we prioritise efficient processing and reliable dispatch from our facility in Hove.
Section 01
Order Processing Timeframes
Most orders are processed within one to two business days of being placed. During peak periods or following new product launches, processing may take slightly longer as our team prepares each dispatch with care from our facility in Hove.
You will receive an email notification as soon as your order has been prepared and is ready for dispatch. This confirmation includes your order reference and a summary of the items enclosed, so you can verify everything before it arrives.
Order Placed
Confirmation email sent with order reference
Processing · 1–2 Business Days
Items picked, checked, and packed at our Hove facility
Dispatched
Tracking number provided via email
In Transit
Monitor progress on the courier's website
Section 02
Delivery Regions & Coverage
We currently provide shipping services exclusively within the United Kingdom. This includes England, Scotland, Wales, and Northern Ireland. We use a network of reliable couriers to ensure that your products reach you regardless of your location.
At this time, we do not offer international shipping outside of the UK.
Coverage Areas
- England Covered
- Scotland Covered
- Wales Covered
- Northern Ireland Covered
- International Not Available
Dispatch Origin
101 George Street
Hove BN3 3YE, United Kingdom
Section 03
Shipping Rates & Methods
We offer a variety of shipping methods to meet your needs, including standard and expedited options. Shipping costs are calculated at checkout based on the weight of your order and the chosen delivery speed. We occasionally offer complimentary shipping for orders that meet a specific minimum value.
Method 01
Standard Delivery
Our default shipping option for everyday orders. A dependable courier service delivers to all UK coverage areas. Cost is calculated at checkout based on package weight.
Rate Basis
Weight-based
Calculated at checkout
Method 02
Expedited Delivery
For when you need your wellness products sooner. A faster courier priority service is available at checkout. Selecting this option reduces transit time once your order has been processed and dispatched from Hove.
Rate Basis
Weight + Speed
Calculated at checkout
Method 03
Complimentary Shipping
From time to time, we offer complimentary shipping on orders that meet a specific minimum value. When available, this option appears automatically at checkout — no promo code is required to qualify.
Rate Basis
Minimum Value
Auto-applied at checkout
Section 04
Tracking Your Wellness Order
Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to monitor the progress of your delivery on the courier's website.
Tracking allows you to plan for the arrival of your products and ensures you are available to receive them if a signature is required. If you have not received a tracking email within three business days of placing your order, check your spam or promotions folder, then reach out to our support team.
Section 05
Handling Damaged or Missing Items
In the unlikely event that your order arrives damaged or if items are missing, please contact our support team immediately. We will investigate the issue with the courier and arrange for a replacement to be sent if appropriate.
Please retain all packaging materials as they may be required for the claim process. Photographs of the damaged parcel and contents help us resolve the matter quickly with the courier.
- Contact support as soon as you notice the issue
- Keep the original packaging and all contents
- Take photographs of the parcel and items
- Include your order reference in all correspondence
Section 06
Delivery Delays & Issues
While we strive for timely deliveries, factors such as extreme weather or industrial action can sometimes cause delays beyond our direct control.
If your order is significantly delayed, we will do our best to keep you informed. We appreciate your patience and understanding in these situations.
Common Delay Factors
- Severe weather events External
- Courier industrial action External
- Peak shopping periods Seasonal
- Remote location delivery Geographic
Quick Reference
Frequently Asked Questions
How long does order processing take?
Most orders are processed within one to two business days. You will receive an email notification as soon as your order has been prepared and is ready for dispatch from our Hove facility.
Do you ship outside the United Kingdom?
We currently ship exclusively within the United Kingdom, covering England, Scotland, Wales, and Northern Ireland. International shipping is not available at this time.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on the total weight of your order and the delivery speed you select. When complimentary shipping is available for orders meeting a minimum value, it is applied automatically — no code is needed.
What should I do if my order arrives damaged?
Contact our support team immediately and retain all packaging materials. Photographs of the damaged parcel and contents help us investigate with the courier and arrange a replacement where appropriate.
How do I track my delivery?
Once your order is dispatched, we send a tracking number by email. Enter this number on the courier's website to monitor delivery progress and plan for the arrival of your products.
Need Help?
Questions About Your Delivery?
If you have a question about shipping that this page does not answer, our support team is here to help during weekday business hours.
Address
101 George Street, Hove BN3 3YE, United Kingdom
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