Returns & Refunds
At Core Wellness, we want you to be completely satisfied with your nutritional support products. If for any reason you are not happy with your purchase, we offer a straightforward return and refund process. This policy outlines the conditions under which returns are accepted and how to initiate a request.
Return Window
Unopened products in original packaging. Returns initiated within 14 days of delivery.
Processing Time
Approved refunds credited to your original payment method within 5 to 10 business days.
Key points at a glance
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01
Return window of 14 days from the delivery date.
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02
Products must be unopened and in original packaging.
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03
Contact us first for return authorization before sending items.
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04
Customers cover return shipping costs unless we made an error.
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05
Refunds processed to original payment within 5–10 business days.
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06
Damaged items replaced or refunded at no cost to you.
Eligibility for Returns
To be eligible for a return, the product must be in its original, unopened packaging and in the same condition that you received it. Due to the nature of nutritional products, we cannot accept returns for items that have been opened or tampered with. Returns must be initiated within 14 days of the delivery date.
What we check
- [ OK ]Seal intact and packaging undamaged
- [ OK ]Return requested within the 14-day window
- [ NO ]Opened, used, or tampered products
- [ NO ]Items returned without prior authorization
Initiating a Return Request
To start a return, please contact our support team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on where to send the package.
Please do not send items back to us without first obtaining an authorization.
How to request a return
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01 Step One
Email our support team
Write to [email protected] with your order number and the reason for the return. Include your full name and the product you wish to return so we can locate your order quickly.
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02 Step Two
Receive your return authorization
We will reply with a return authorization and instructions on where to send the package. This step is essential — items sent back without authorization may not be identifiable and could delay or prevent your refund.
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03 Step Three
Package and ship the item
Use a trackable shipping service to send the product in its original, unopened packaging. Keep your tracking reference — we cannot guarantee receipt of items sent without tracking.
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04 Step Four
Inspection and refund
Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds are credited to your original payment method within 5 to 10 business days.
Return Shipping Costs
Customers are responsible for paying the shipping costs for returning items. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Shipping costs from the original order are non-refundable unless the return is due to an error on our part.
Use a trackable service and keep your reference.
Inspection and Refund Approval
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Refund timeline: 5 to 10 business days.
Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement to be sent at no additional cost to you, or provide a full refund if a replacement is not available.
This is part of our commitment to product quality and customer satisfaction.
What to include in your message
- [ + ]Your order number
- [ + ]Photos showing the damage or defect
- [ + ]A short description of the issue
- [ + ]Whether you prefer a replacement or a refund
Send to [email protected]
Exchanges for Different Products
We only replace items if they are defective or damaged. If you would like to exchange a product for a different one in our catalog, you will need to return the original item for a refund and place a new order for the desired product. This ensures clear record-keeping and faster processing for you.
Return the original unopened item for a refund following the standard process above.
Browse the catalog and place a new order for the product you want instead.
Your refund for the returned item is processed separately to your new order.
Returns questions answered
Can I return a product I have opened?
Due to the nature of nutritional products, we cannot accept returns for items that have been opened or tampered with. Products must be in their original, unopened packaging and in the same condition you received them.
How long do I have to start a return?
Returns must be initiated within 14 days of the delivery date. Contact us as soon as possible if you believe an item does not meet expectations, and we will guide you through the next steps.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable service. Original order shipping costs are non-refundable unless the return is due to an error on our part.
When will I receive my refund?
After we inspect the returned item and approve the refund, a credit will be applied to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or card provider.
What if my item arrives damaged?
Contact us immediately with photos of the issue. We will arrange a replacement at no additional cost, or issue a full refund if a replacement is not available. You do not need to follow the standard return process for damaged or defective items.
Begin your return with a quick message
Email our support team with your order number and the reason for the return. We will respond with return authorization and shipping instructions. If you have any other questions, our team is here to help during working hours.
Core Wellness — Support
Phone
+44 1273 742841
Address
101 George Street, Hove BN3 3YE, United Kingdom
Hours
Mon–Fri: 9:00–18:00
Related policies
For shipping timelines, privacy, and terms, see our other policy pages.