Support Center
At Core Wellness, we are committed to providing you with the highest level of service. Whether you have a question about a specific product, need help with your order, or simply want to learn more about our wellness philosophy, our team in Hove is here to assist.
Direct Communication
You can reach us by phone during standard business hours. For less urgent inquiries, please send an email. We strive to respond to all electronic messages within 24 to 48 hours, ensuring that you get the help you need promptly.
Call Our Team
Speak directly with our support staff for immediate assistance with orders, product details, or account questions. Available Monday through Friday.
+44 1273 742841Send an Email
For detailed product inquiries, ingredient questions, or non-urgent matters. We respond within 24 to 48 hours during business days.
[email protected]What we can help with
Our support covers the full journey from product discovery through post-delivery. Reach out at any stage — we are a small team in Hove, not a remote call centre, and we read every message ourselves.
Product Inquiries and Advice
If you are unsure which nutritional support product is right for your needs, our experts are available to provide information. We can help you understand the differences between our formulas and how they might fit into your daily routine. Please feel free to ask about ingredient details or usage recommendations.
Order and Shipping Support
For questions regarding an existing order, including shipping status or delivery times, please have your order number ready. Our support team can provide real-time updates and help resolve any issues that may arise during transit. We aim to ensure that every delivery is a smooth experience for our customers.
Business and Press Inquiries
For media requests or potential business partnerships, please contact our administrative office directly. We are always open to collaborating with like-minded brands and individuals who share our passion for high-quality nutrition. Please direct your initial inquiry to our email address for the fastest response.
Your Feedback Matters
We are constantly looking for ways to improve our service and our product range. If you have suggestions or have had a particularly good experience, we would love to hear from you. Your feedback is a vital part of how we grow and better serve the UK wellness community.
Send us a message
Use this form for product questions, order support, or general inquiries. Fields marked with an asterisk are required. We reply within 24 to 48 hours during business days.
Visiting Our Hove Office
While we primarily operate online, our headquarters are located at 101 George Street, Hove BN3 3YE. If you are in the area and would like to learn more about our operations, please contact us in advance to schedule a visit. We are proud to be a part of the vibrant Hove business community.
Core Wellness
101 George Street
Hove BN3 3YE
United Kingdom
Hours
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: Closed
Please call or email ahead before planning an in-person visit so we can ensure someone is available to welcome you.
Frequently asked questions
Quick answers to the questions we hear most often. If your question is not covered here, please use the form above or call us during business hours.
View full shipping policyStandard delivery to UK addresses typically takes 2 to 4 working days from dispatch. You will receive a confirmation email with tracking details once your order leaves our Hove warehouse. If your order has not arrived within the expected window, please contact us with your order number and we will investigate immediately.
Yes. Our team can talk you through the differences between our formulas, ingredient profiles, and how each product fits into a daily wellness routine. We can share information about how we source and prepare our ingredients, but we cannot offer personal nutritional guidance — for that, please consult a qualified professional.
Unopened items in their original packaging can be returned within 30 days of delivery for a full refund. Please contact us before sending anything back so we can provide the correct return address and instructions. See our Returns & Refunds page for the full process and conditions.
Every product page on our shop includes a full ingredient list, usage directions, and storage notes. If anything is unclear or you would like more detail about sourcing, please email us and we will share what we can about the origin and preparation of each ingredient.
We aim to respond to all electronic messages within 24 to 48 hours during business days. Messages sent on Friday evening or over the weekend are typically answered the following Monday. If your matter is time-sensitive, calling us directly is the fastest route.
We look forward to hearing from you
Whether you are comparing formulas, tracking a parcel, or considering a partnership, our small team in Hove is ready to help. We value your feedback and take the time to read every message ourselves — no automated replies, no call scripts.
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